Help Desk Associate - (Greensboro) in Greensboro, North Carolina For Sale

Helpdesk Associate Department: Information Technology Reports: Helpdesk Manager Supervises: 0 Status: Non-Exempt Purpose of the Job: The position provides technology support to regional and corporate offices via telephone, email, instant messaging, remote connection, and face to face interaction. The position triages request for support, provides solutions when appropriate, and escalates remaining support requests to upper tier resources. The position maintains a work order tracking system by entering and organizing work tickets according to workflow procedures. Essential Job Functions and Responsibilities: *Communicate with end-users to understand their support requests *Provide initial technology support to regional and corporate offices on: Microsoft Windows Apple iOS Microsoft Office Suite Computer Hardware Mobile/Tablet Equipment Printers/Copiers/MFD's RealPage Onesite Application Other Application Software as required Provide assistance with user passwords for a variety of resources *Escalate support requests to upper tier resources when appropriate *Enter, organize, and track technology work tickets *Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources *Collaborate with and assist the rest of the IT team *Perform other assigned duties not defined above. Additional Functions and Responsibilities: *Additional duties as assigned. Knowledge, Skills & Abilities: *Ability to provide exceptional customer service *Superior interpersonal skills *Excellent telephone presence *Ability to absorb and retain information quickly *Ability to effectively prioritize and execute tasks in a high-pressure environment *Exceptional written and oral communication skills *Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows 7. *Basic IP/Networking Skills *Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android) *Ability to manage Active Directory accounts and passwords (password resets, account unlocks) *Knowledge of installation, configuration, and use of the Microsoft Office suite *Knowledge of antivirus application installation and use *Knowledge of anti-malware and spyware tool use *Attention to detail *Proven analytical and problem-solving abilities *Must demonstrate support of Bell Core Values *Must present a professional image *Must have ability to work evenings and weekends as required Education and Background: *Associate degree or better in a technology related field or equivalent work experience is required *Minimum 2 years of IT experience preferred *HDI, A+ and/or other technology certifications preferred Requirements: These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. : See; View CRT Screen; Color Perception; Hearing/Listening; Clear Speech; Manual Dexterity;Walk; Bend; Reach; Lifting - 40 Pounds; Sit Stand; Mental/Reasoning Requirements: Reading-Complex; Writing- Complex; Clerical; Basic Math Skills; Analysis/Comprehension; Judgment/Decision Making; Work Environment: Works Alone; Works with Others; Verbal Contact with Others; Face to Face Contact; Inside; Electrical Equipment; ; The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position.
Source: http://www.juju.com/jad/xxxxxxxxvib4jc?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc4e49b203ff8ffbe87fxxxx3dxxxxad5d7cca3cxxxxd5bc92